AT&T Responds to iPhone Paper Bill Outrage
Posted by riactant on August 22, 2007
Well, chalk one up for the environment, iPhone customers, and AT&T shareholders. This afternoon AT&T sent out a text message to iPhone users (I presume all iPhone users) stating:
“We are simplifying your paper bill, removing itemized detail. To view all detail go to att.com/mywireless.”
Also included were instructions on how to keep getting your full paper bill. By my very conservative calculations, assuming an average cost of mailing a 50-page bill (the average reported) of $2.50 and 350,000 account holders (factoring for multiple iPhone families/businesses), on the low side AT&T is going to save probably $875,000 a month or $10,500,000 a year — the likelihood is that it’s probably more. Shareholders should be pleased. Perhaps while they’re on a streak of goodness, AT&T could pass along the savings to their customers instead.
